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Casino Account Blocked

As with all things in life, it all fun and games until it's not. Playing at your favorite online casino is the same. You're having a great time and then, up pops a problem. Now, either you are able to work this through with the company, or you simply get your online casino account blocked. It can be supremely frustrating to see that your account is frozen, more especially if you have your funds tied up in there. But there are some things that you both can and should do to help find the path to having your casino account returned.

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Your Account is Blocked! Don’t Panic

Yeah, easy to say if it’s not your money. Normally being blocked doesn’t happen during your gameplay. If you had a great day gambling and log-off, only to find yourself blocked when you log on the following day. And all your gambling funds are unreachable as well. As we said, don’t panic. Go outside and shout at a tree if you’re frustrated. We suggest that you calm down before getting in touch with the casino’s customer support. You need to remain civil and calm.

We are living in an age of software and hardware. Along the chain from your home laptop to the casino companies servers and whatever else is involved, there are lots of steps whereby something can trip up. Your account may be frozen now, but that doesn’t mean it’ll be blocked forever. So take a deep breath. Probably the most common cause of frozen accounts is some problems with authorization. Just remain cool, and we’ll have this sorted in a jiffy.

What Are The Main Casino Account Handling Issues?

There are any number of reasons to find your account blocked at one of the online jackpot sites. Let’s take a look at the main ones first as those are going to be the probable cause.

Failed Log in Attempts

This is by far the most common balls up. Without realizing it, you entered the wrong user/password combo. It could also be that an unauthorized person tries to enter the site using your laptop or phone. Whatever, this is easy-peasy to get sorted. A quick call to customer support and you’ll be on your way.

Verification Issues

Another common mistake is failing to forward you verification documents after a win and before you make a withdrawal of funds. Often in the ruckus of winning, we forget that we still have obligations as far as verification goes. Remember that if you don’t pass the verification stage, then you’ll find your casino account blocked automatically.

Violation of Terms and Conditions

Yet another very common reason. And it’s probably because. Like many online gamblers, you didn’t read the Terms and Conditions before you started to play. And that’s why we always insist that you do, so before you start to gamble.

Duplicate Account Detected

You can only have one account at each casino. Otherwise smarty pants would be constantly trying to re-join to claim their welcome bonus yet again. So you have opened a duplicate account, then expect the ban hammer to fall. Take care at home, as if two people are sharing the same IP Address, this trigger a blocking of both accounts.

Fraudulent Activity/ Fraudulent Information Given

This is plainly obvious and sensible. You must provide you real details when you sign up. If the casino discovers that you supplied fraudulent information, then expect to be blocked.

Underage Gambling

This is a biggie that could even see the police involved. If you sign up and are under the legal age to gamble in your jurisdiction, then expect to be blocked.

This isn’t a list of all the reasons, as that would take a huge list to capture them all. There could be any number of perfectly valid rules. If you check the Terms and Conditions, you might even find some not normally listed with other online casinos. many companies have their own rules for specific aspects of their online casino.

Steps to Unlocking Your Casino Account

OK…so you’ve discovered your online casino account blocked. As previously mentioned, don’t panic. And don’t go and phone customer support and shout at the person on the other end of the line. If we remain calm and composed, then we’ll be able to both spot and find a solution to the problem. The first step is to contact the casino support team. We suggest that you use the live chat feature. This is by far the fastest and easiest means of getting your account unlocked.

Customer support will be able to tell you where and why your account has been blocked. They will talk you through all the hoops you may need to jump through in order t get the account’s use back. If it’s a verification issue, then you’ll need to forward the requested documentation.

Please be aware that there are certain occasions when the chances of getting a banned account un-banned are not possible. If, for example, you are in breach of the casino’s rules or any of its terms and conditions, then don’t expect a miracle. And if you opened a duplicate account, then expect to be banned permanently. Keep in mind, that you should have read and understood all the T&C’s before playing. If you breach then, knowingly or unknowingly, then you have no grounds on which to fight your case.

Casino Account Blocked: Submit a Complaint Through Complaints Service

Now if there’s a dispute, then this is another matter altogether. If you believe that the casino has blocked you without a valid excuse and you have tried to fix matters via customer support, then your options are more limited. There are other more official avenues you can go through. The casino company will have a complaints department where you can escalate your grievance. If this fails to get the issues resolved, then you will have to approach the licensing authority. That’s why it’s important to choose from the best jackpot reviews since if something goes wrong, you can get your money back at the trustworthy operators.

Casino Account Blocked: Contact the Licensing Authority

If you scroll down on the welcome page of the site, you’ll see the address and contact details of the country that issued the online casino with an operating license. Now, hopefully, you haven’t been gambling on an unlicensed site, or you might as well just say adios to your mullah right now. But if they are licensed via the UK Gambling Commission or any European Gambling Authority, then they will take you to complain very seriously. Be sure that you are correct in your interpretation of the casino’s rules. On the whole, if an issue escalates up to the level of you contacting a licensing authority, then it means it’s time to lawyer-up.

On a final point. we would reiterate, that patience is a virtue. Approach these issues with a level and cool head. Remember that the casino wants you to be a happy customer. That is their primary goal. With this in mind, be nice and you’ll discover that they will almost move heaven and earth for a good solution.