casino customer support

Introduction: Casino Customer Support

There are 1001 reasons why a player chooses a casino to win the jackpot online. Firstly, as they can be a very appealing design. Then there’s the welcome bonus which is very tempting for most new players. Some players are looking for a certain game provider like NetEnt or Microgaming because they prefer their products. Then we have the players who are chasing a particular version of a game and can only find it on certain online casinos. And finally, we have the gambler who just wants to start gambling as soon as possible and so joins any random site.

Casumo Casino Welcome Bonus

30 free spins + 100% deposit bonus up to £300

18+. New UK customers only. Opt-in required. 30 free spins on Book of Dead game upon registration. 100% deposit bonus up to £300, min deposit £10. 30x wagering requirements apply (game weighting applies). Max bonus bet £5. T&Cs apply.

But one of the most important aspects of any online casino, and one that most players tend to overlook, is the quality and standard of casino customer support. Probably because they are thinking that the chances of them needing to contact casino customer support are very few and far between. Interestingly enough, there are some very famous top 10 online casinos, billing billions of dollars every year, and yet they have the most appalling casino customer support you could ever imagine. We are not going to name them here, but they certainly know who they are.

The real issue is how much importance should we place on customer service and support? Does it really matter if they are available 24/7 by telephone or that they offer 35 different languages? We would suggest that great casino customer support is a reflection of the quality that the management of the particular casino in question wishes to maintain to the public. In other words, if an online casino has great customer support as the back of the house, then you can be certain that the front of the house is going to offer a great gaming experience.

The thing about casino customer support is that you can never understand or quantify how good or bad it is until the day you need to contact them. And by then it’s too late to change your mind as to whether this was the best casino site to play in the first place. So let’s take a look at some of the factors that are important when looking over the casino customer support section of any online casino.

Casino Customer Support: Technical Problems

casino customer support

Sometimes you may come across some technical problems, though these are more often than not caused by your internet connection, as opposed to being problems on the gaming platform itself. You may experience some occasional freezes, crashes, or other technical problems which are in themselves inevitable once in a while. None of these signal the end of the world, and a call to customer support will have a support team reviewing your logins and making repairs accordingly. 

Casino Customer Support: Account Issues

If you are unable to access your account or your password or username and they are no longer recognised, then this is probably a glitch or a bug in the software that the casino is running. Sometimes we hear reports of people’s complete accounts including funds within them, disappearing into thin air overnight. At this point, you should pray that their customer support will be up to scratch otherwise you may be saying goodbye to those funds. You’ll never have this problem at Casumo Casino. Their customer support is 24/7 and in 5 different languages. 

Casino Customer Support: Disputes Over Pricing

It’s often the case that with welcome bonuses and other prizes, the offer is greater than the actual reward received. A kind of bait and switch, if you like. Of course, if you spend some time reading the terms and conditions you would discover that there are various instruments in place from the casino to ensure that players cannot cash out with ease. Sometimes a player will win a prize and yet only see a fraction go into their account and then they are unable to withdraw the monies unless limited to a few $100 a day. Whether the casino in question is trying to cheat you or not, can only be answered by speaking with customer support. 

Casino Customer Support: Unusual Account Activity

An unfortunate by-product of the popularity of casino jackpot games and online gambling has led to an increase in fraud and identity theft. No one is going to be happy to discover that their online casino account has been hacked and all the funds removed. If you have even the slightest inkling that your account has been compromised, then you will need to contact customer support and hopefully, they will have a technical team who can help walk you through the necessary steps to ensure your private and financial information are once again safe.

When you contact customer support and they are unhelpful or unqualified to deal with your problem then you’re on your own. Though no casino can guarantee it will never be hacked or have some information leaks, the real question is how they go about solving these issues when they occur. In which case, you really want to be able to speak with somebody who knows what they’re talking about. We find the customer support at Casumo Casino to be knowledgeable and cheerful, as they patiently deal with any issues you might have.

Casino Customer Support: Queries and Questions

casino customer support

From time to time, there will be small issues or teething problems that will need a solution and for this, you will contact the casino’s customer support. Now keep in mind it really doesn’t matter how important or unnecessary your call might be, their job is to remain professional and help you with whatever issues you have discovered using their website. Sometimes deposits take forever and withdrawals the same, it’s possible that there can be bounced payments, in fact, there are a thousand tiny problems waiting in the wings to have their day in the limelight.

Many of these issues are relatively small and can be solved whilst holding the line when chatting with casino customer support. It’s at times like these, that you should be grateful the customer support works as the well-oiled machine it should be and sets out to ensure that your total gaming experience at that particular casino is flawless, thereby increasing your jackpot winning chances

Casumo Casino Welcome Bonus

30 free spins + 100% deposit bonus up to £300

18+. New UK customers only. Opt-in required. 30 free spins on Book of Dead game upon registration. 100% deposit bonus up to £300, min deposit £10. 30x wagering requirements apply (game weighting applies). Max bonus bet £5. T&Cs apply.

Conclusion: Casino Customer Support

So when you’re looking for a casino to join, look past the welcome bonus, the site design, the gameplay.  Make your way to customer support. We suggest that you call them and ask a question, maybe about deposit limits or the welcome bonus play-throughs, and see the standard and quality of their reply. Obviously only spend your money in a casino that ensures every aspect of their business is top-notch including casino customer support.